FAQ'S

You have questions, we have answers!

  • General
  • Claims
  • Quotes
  • Auto Insurance
  • Home Insurance
  • What is a deductible?

    Upon submitting a claim, the deductible is the amount that you are personally responsible for prior to receiving reimbursement to cover the remaining costs. Any expenses below the deductible amount are your own responsibility and any amount that exceeds your deductible will be ours. You can always choose to go with a higher deductible amount in order to lower your insurance premiums.

  • How is my information kept confidential?

    We use the most up-to-date encryption technology in combination with the most current security protocols to ensure that your information is safely protected. You can learn more about how we use your information by reviewing our privacy policy.

  • What happens if my bank account does not have the sufficient funds available at the time of my scheduled withdrawal?

    Should the withdrawal show that your account contains insufficient funds, we will attempt a second withdrawal with a separate withdrawal fee charged to your account.

  • I want to update the withdrawal date on my payment plan. Can I?

    Generally, you do have the ability to change your withdrawal date once per contract period. We need a minimum of 10 days notification. There are a small number of companies who do not offer this option. Please give us a call at 1 (844) 360-5300 to confirm your options.

  • Is it possible to change my withdrawal date plan to an annual or three-times-per-year plan, for example?

    Yes, this is possible but only at the time of renewal. You will be notified well in advance of your renewal period so you can start thinking about any potential changes you would like to make to your plan.

  • Help! I need to make changes to my policy.

    No problem! Call us at 1 (844) 360-5300 or contact your broker directly. We’ll take care of the rest.

  • Help! I’ve had a change of address and need to update my information.

    Contact us at 1 (844) 360-5300 to discuss the best options for your new residence. Keep in mind that a new residence means you will be subject to differing rates from your original policy.

  • Will I have to pay a large amount to cancel my policy with my previous insurance provider?

    Your cancellation fees typically depend upon how far along you are into your policy term. Your cost of cancellation decreases as you move towards your policy renewal date. On average, the majority of insurance companies charge between 2-7% of your premium, with those closer to the start of their term paying a larger percentage.

  • What payment options are available to me?

    We are pleased to make numerous payment options available to our clients. The majority of the organizations we are dealing with accept monthly online withdrawals taken directly from your banking account, as well as payments sent via credit card. As we are partnered with a variety of insurance companies, we will make sure to provide you with the appropriate alternative in order to match your specific needs.

  • Where can I find more information about insurance?

    The following links will provide additional information on insurance in Ontario.

    www.fsco.gov.on.ca

    www.ibc.ca

    www.ibao.org

  • How does the claim process work at PAIB?

    1.       The client can report the claim by calling or emailing.  Even if the office is closed, clients have the option to press 1 to report an urgent claim.  Each company also has an after-hours toll-free number for claims as well.

    2.       If they report it to us (broker), we gather all necessary information.

    3.       We then provide this information to the insurance company.  

    4.       The above information and dates are attached to the client file.

    5.       The insurance companies will promptly assign a claims adjuster who will then handle the claim.

    6.       We ask the client to let us know if they have not heard from an adjuster within a reasonable time period and will follow up immediately to ensure a smooth process.

    7.       When needed, the broker will get involved to help out the process.  This can be due to a client working shift work during a time of day that they are unable to get a hold of the adjuster.  In this case, we can act as the messenger for them.

    8.       We can get involved as well if the clients feel they are getting an unfair settlement and have documentation to support their argument. We can also bring clarity to any instances where a lack of communication may have occurred.

  • How do I file a claim with PAIB?

    We provide you with two convenient options:

  • Will my rates be affected after submitting a claim?

    It is possible that the filing of a claim can have some degree of impact upon your deductibles / rates. However, we implore you to contact us if you’ve suffered an injury or any damage to your vehicle. We are here to help throughout what is often a traumatic event and do not want any potential concerns regarding your rates to prevent you from contacting us.

  • What information do you require from me when I’m submitting a claim?

    For us to be as efficient as possible, it’s best that you are able to immediately provide us with the following:

    • Your policy number
    • Contact information – primarily a phone number you can be reached at
    • Correspondence relating to the claimed event
    • Invoices for out-of-pocket costs
    • Police reports
    • Receipts for damaged / lost items
  • What is my recourse if I’m experiencing difficulties with obtaining my quote?

    We’ll be happy to immediately assist you. Please call us at 1 (844) 360-5300 and we’ll help to speed the process up!

  • I would prefer to speak to an actual person – is this possible?

    Of course! You can speak with us at 1 (844) 360-5300 from Monday to Friday between 9am and 5pm EST and a live broker will be more than happy to assist you! You can also email us at info@paibinsurance.com

  • What methods did you employ to gather information about my property?

    All of the information we use regarding the properties in your area is publicly available. We rely upon a variety of service providers to help us maintain this data and we curate that information to ensure you are receiving a simplified quote that offers you the most competitive price available.

  • Help! I’ve saved a quote but did not receive my confirmation email.

    Have you checked your junk/spam folder? If you don’t see your confirmation email in any of your folders, contact us at 1 (844) 360-5300 or email info@paibinsurance.com so we can ensure that we have the correct email address on file. Once we have received confirmation, we will ensure you receive your free no-obligation quote.

  • Can I send my vehicle for repairs to the mechanic of my choice?

    Simply put, yes. Your vehicle is one of your most valuable assets and you have every right to have it serviced at the location you are most comfortable with.

  • Who is allowed to drive my car?

    You have complete ownership over who you allow to drive your vehicle. However, be aware that the stipulations within your policy apply to every driver behind the wheel of your automobile. Each driver must be fully licensed without any restrictions, ie. suspension. Contact us directly to inform us about the particulars of your situation.

  • Are other drivers insured to drive my car?

    Assuming they have your permission, have a valid driver’s license, and have not been specifically excluded from driving the vehicle, the answer is yes. However, all licensed drivers within your household MUST be listed on your policy – their driving frequency is irrelevant.

  • What does my collision and upset insurance cover?

    Collision and upset insurance will cover damage to your vehicle caused from impact with another vehicle / object and rollover damage.

  • What does my comprehensive insurance cover?

    Comprehensive insurance will also cover other losses such as theft, vandalism, and damage / loss due to fire.

  • How do I know which auto coverage is best for me?

    Your quote will include all of the coverage that is legally required according to the Province of Ontario. Optional coverage is also available based upon individual needs.

  • Where can I find the wordings for Ontario Automobile Policy?

    You can find it by clicking on the link below, or even easier, we have attached the PDF of the OAP.

    https://www.fsco.gov.on.ca/en/auto/forms/Pages/oap1_forms.aspx

  • How are my home insurance premiums calculated?

    Your home insurance premiums are based upon and determined by a number of factors including home age and integrity (structurally, pipes, furnace, etc.), the size of your home, where your home is located, your personal information (ie. age), your credit score, and the number of claims you have previously submitted.

  • Do I need additional coverage for high-value items? (Jewellery, Artwork, Collections, etc.)

    For your most valuable items, it may be a wise idea to consider. You do have the ability to adjust your policy in order to increase the limits set upon your personal belongings. However, should these options not provide you with the coverage you need, it is possible to add coverage for specific items, however, this is coverage that would exceed your personal belongings coverage.

  • How often should I be reviewing my insurance policy?

    Your insurance policy should be read on an annual basis. However, there are certain instances that would require a policy update:

    • Addition of new high-value belongings
    • Construction / renovations
    • Launching a home-based business
    • Vacant home
  • Why have my home insurance premiums increased?

    This may happen for a variety of reasons, whether due to climate changes or a big loss due to catastrophe. Call us at 1 (844) 360-5300 to discuss the specifics of your situation.

  • I’d like to reduce my premium. Is this possible?

    If you would like to reduce your premium, you always have the option to increase your deductible. However, this is only recommended if you are absolutely sure that you will be able to pay the higher deductible should you need to make a claim.

  • How can I prevent my home insurance premium from increasing?

    Invest in loss protection! Fire/smoke alarms, sump-pumps, security systems – all of these items are investments meant to protect your home, your family, and its belongings. Making these investments shows that you are doing your best to protect against losses and these types of prevention methods will help to keep your premiums low.

  • Am I covered if my sewer backs up?

    Sewer backups can be complicated and often require a very sophisticated cleaning and restoration team to remove the combination of water, soil, and bacteria. You may also suffer loss and/or damage to many of your personal belongings.

    • When acquiring a new policy, it is important to remember that the majority of policies do not include sewer backup insurance, or a sewer backup rider, as these are purchased in addition to your regular home insurance policy. Costs are traditionally low on these policies.
    • If you have an existing policy, you need to ensure that you review and/or contact your broker to learn whether or not you have this particular form of coverage
    • With floodings becoming more common across Canada in recent years, sewer backups are less rare than many seem to believe. If you experience a sewer backup thinking the event will be covered under your standard policy, be aware that most insurance companies will not pay out on this claim.
  • Do you need to be informed if I plan to leave for vacation?

    In a word, no. However, if your time away from the home is planned beyond a period of two weeks, you are going to want to ensure that a trusted individual makes period checkups. In the winter, it is integral to ensure that your heating is on. Damage due to frozen pipes will not be covered under your policy if you’ve been absent from the home for more than 14 days without anyone checking upon your home.